About…

Terry and Linda, Elk River Falls,  June 2014

Terry and Linda, Elk River Falls, June 2014

Our Beginnings
In 1990 laser printers were just beginning to make their way into offices on the Palouse and in the Valley area. Terry & Linda Morin founded Printer Pro Inc. as a local remanufacturer of toner cartridges for the growing market of desktop printers, copiers and fax machines. And as the market has grown, Printer Pro Inc. has become a full-service imaging technology company, while remaining locally owned and operated. We are a Business Partner and Authorized Reseller for Hewlett-Packard and Lexmark, offering repair service and equipment sales, and are a local provider of both OEM and remanufactured compatible supplies for all makes/models of imaging equipment.

Our Values
We deeply appreciate the now decades-old relationships with the office personnel and leadership of the business, education, nonprofit, and government communities here on the Palouse and Valley, and believe that the strength of those ties is due in part to the three values which have shaped Printer Pro Inc. from its earliest days.

  • Integrity: We believe that integrity is the foundation of any business relationship. Without integrity there is no trust, and without trust there is no relationship. We are committed to treating our customers as we would wish to be treated.
  • Service: We believe that a basic orientation to serve rather than being served is a key to satisfaction, fulfillment, and personal effectiveness. We are personally committed to serving our customers and equipping them for what they do best.
  • Value: We believe that good value is at the heart of every successful transaction. We are committed to giving value to our customers in customized service, fast access to solutions, and an inspiring product assortment, all at consistent and competitive prices.

Our Interests
We have prospered on the Palouse, and are happy to routinely give back to our friends and neighbors who work to advance human flourishing in our community.

Who Are We?
Printer Pro Inc. is an independent, locally-owned technology support company. We have prospered through several recessions, the tech bubble, the Y2K event, the 9/11 tragedy, the real estate bubble and its economic aftermath by helping our customers control in-house printing costs and get the best from their hardware investment. 

What Do We Do?
We service and support printing and imaging equipment from Hewlett-Packard, Canon, Lexmark and Dell. We remanufacture laser toner cartridges, providing our clients with a quality product that is both environmentally and economically more sustainable than the OEM alternative. We listen to and work with you to understand document creation in your setting. We offer information and recommendations for buying new equipment, and we are dedicated to making sure you get the solutions you need.

Why Should You Care?
Poor print quality reflects on your reputation. Error-prone printers disable your workflow. Expensive supplies undermine your profitability. We can keep your printing technology working for you.

What Can We Do For You?
“Making you look great on paper” is more than a slogan for us. It’s what hundreds of businesses, academic units and organizations have experienced as our customers. Find out why.

How Do You Get Started?
Contact us for a printer recommendation, a supplies quotation, to schedule a service call or a no-obligation audit of your current printer inventory.

The Fine Print
You can read here about payment terms, the extent of our service area, our returns policy, and our parts, service, and supplies warranties.

Our Guarantee
We guarantee everything we sell and the services we provide. If you are ever unhappy with one of our products or services, we will do whatever is necessary to satisfy your expectations, from providing replacements to refunding your purchase price.

Terry & Linda Morin, Owners